Comments on: Pollstar: Please Get a Better Site

By: pantload

pantload — Sat, 01 Mar 2008 04:38:00 +0000

OK it’s now Feb. 29, 2007 and Pollstar still has their subscription service down.

Anyone hear anything? Did some copyright lawyers shut it down and Pollstar’s not allowed to explain? Or are they just riding the short bus?

I’ve never heard of anything like this from any other company, ever.

By: Speener

Speener — Sat, 08 Dec 2007 17:01:02 +0000

Has anyone complained? I sent an email to Pollstar’s webmaster – I’m wondering if there will be response. They absolutely should treat us paying customers better than a terse email that doesn’t explain why we should be happy to give this valuable feature up. Is it being replaced by a robust RSS feature? SMS? That might make me happy – but that email was horrible.

By: HeavyGod

HeavyGod — Tue, 27 Nov 2007 09:37:52 +0000

Really good and really interesting post. I expect (and other readers maybe :)) new useful posts from you!
Good luck and successes in blogging!

By: Brett Tackaberry

Brett Tackaberry — Mon, 19 Nov 2007 16:22:01 +0000

I totally agree. Good post.

By: Steve Palmer

Steve Palmer — Fri, 16 Nov 2007 18:37:22 +0000

Hey Bryan, thanks for the note!

I wholeheartedly agree… don’t understand why they’re not treating us better. Maybe they’re counting too much on the fact that they have little to competition so they think that we’ll come crawling back no matter what. I think there’s some truth to that, but guaranteed they’ll lose some customers over this.

If you’re into the web and follow the music industry, we’ll be announcing a new service we’re developing that you might find interesting! Probably in the next month or so.

Steve

By: Bryan

Bryan — Fri, 16 Nov 2007 17:52:55 +0000

Steve…I just read the same email in my inbox this morning and immediately started searching for any kind of reason or insight. Your blog is the first one I’ve found discussing this.

I too have relied on Pollstar for many notifications and can’t understand why in the world they would force my Premium account to expire. I’ve spent a *lot* of time (as you have, I’m sure) setting up my 99 artists/venues. If I have to do that all over again, I’ll be pissed. This seems like a basic Marketing 101 faux pas: Once you have a paying customer (no, a *recurring* paying customer), NEVER entice them to cancel. Absolutely ridiculous.

I’m bookmarking your blog to keep up with any updates/comments, since you seem to share my interest in this with the same fervor.

Bryan